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View all resultsDIVINCH SHOE INDUSTRY LLC (βDIVINCH,β βwe,β βus,β or βourβ) operates the website divinch.us (the βSiteβ).
We are committed to providing a clear, reliable, and transparent shipping experience. This Shipping Policy explains our shipping destinations, processing times, estimated delivery times, tracking, and procedures for lost or damaged packages.
We offer free standard shipping on eligible orders to destinations currently supported by our online store, unless otherwise stated at checkout.
No minimum purchase is required unless otherwise specified during a promotion or at checkout.
DIVINCH ships to destinations that are currently available and supported through our online store.
Available shipping destinations may vary based on the markets, countries, and regions enabled in our store settings.
If your delivery address is eligible for shipping, the applicable shipping options will be displayed during checkout.
If a country or region is not available for selection, or no shipping option is displayed at checkout, we are currently unable to ship to that destination.
Our available shipping markets may be updated from time to time as we expand or adjust our delivery coverage.
Orders are typically processed within 3β5 business days, Monday through Friday.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of high order volume, promotional events, holidays, product launches, or other exceptional circumstances, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with available tracking information.
After processing, orders typically arrive within:
7β15 business days
Delivery times are estimates and may vary depending on the destination, shipping route, local delivery conditions, weather, logistics provider delays, holidays, customs or security procedures where applicable, and other circumstances outside our reasonable control.
Processing time and delivery time are separate. The estimated total time from placing an order to receiving it is generally 10β20 business days.
DIVINCH works with reputable domestic and international logistics and delivery service providers to fulfill orders.
The shipping provider used for a particular order may vary depending on factors such as the shipping destination, package size, service availability, delivery efficiency, and current logistics conditions.
We do not guarantee that a specific shipping carrier or delivery provider will be used for any particular order.
Once your order has shipped, we will send a shipping confirmation email containing your tracking information when available.
Please allow some time for tracking information to become active after the shipment has been handed over to the delivery provider.
Tracking updates are provided by the applicable logistics provider and may occasionally experience delays.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
DIVINCH is not responsible for delivery issues, delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
For orders shipped across international borders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country or region.
Unless otherwise stated at checkout, any applicable customs duties, import taxes, or related charges imposed by local authorities are the responsibility of the customer.
Customs procedures may also cause additional delivery delays that are outside our reasonable control.
While we make every reasonable effort to ensure timely delivery, occasional delays may occur due to circumstances outside our control, including but not limited to:
Severe weather
Transportation disruptions
Peak shipping periods
Public holidays
Customs clearance
Local delivery conditions
Logistics provider delays
Unexpected operational or logistical issues
If your tracking information has not updated for an extended period, or your package has not arrived within a reasonable time after the estimated delivery date, please contact us so we can assist with investigating the shipment.
If you believe your order has been lost in transit, please contact us at:
We will review the available tracking information and, when appropriate, work with the applicable logistics provider to investigate the shipment.
If a package is confirmed as lost during transit, we will work with you to provide an appropriate resolution in accordance with our policies and the circumstances of the shipment.
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue efficiently, please provide:
Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the outer packaging and shipping label, when available
Please retain the product and original packaging until the issue has been reviewed.
We will evaluate the information provided and offer an appropriate resolution where applicable.
If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:
Around your property or designated delivery area
With household members
With neighbors
With your building reception, mailroom, or property management, if applicable
If the package still cannot be located, please contact us at:
We will assist you in reviewing the available delivery information.
If a package cannot be delivered due to an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, failure to collect the package, or other circumstances attributable to the recipient, the package may be returned to us.
Any reshipping costs or other charges resulting from an undeliverable or refused package may be the responsibility of the customer where applicable.
For detailed information about returns, refunds, exchanges, eligibility requirements, and applicable fees, please review our:
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, logistics arrangements, delivery markets, operational requirements, or applicable laws and regulations.
The version published on this page will be the current version of our Shipping Policy.
If you have any questions about your order, shipment, or this Shipping Policy, please contact us:
DIVINCH SHOE INDUSTRY LLC
Email:
info@divinch.us
Address:
942 Broadway #314C
Boulder, CO 80302
United States
Customer Service Hours:
MondayβFriday, 9:00 AMβ5:30 PM