Warranty Policy

Divinch Warranty Policy

At Divinch, we are committed to providing high-quality products and excellent customer service. All our products come with a 1-Year Warranty against defects in materials and workmanship from the date of purchase.

Warranty Coverage

This warranty covers any defects in materials or workmanship under normal use during the warranty period.
During the warranty period, Divinch will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

What is Not Covered

The warranty does not cover any problem caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship.
Damage resulting from negligence, misuse, or unauthorized modifications.
Normal wear and tear.
Lost or stolen products.

Warranty Claim Process

Contact Us: To obtain warranty service, please contact our customer service team at info@divinch.us with your order number, a detailed description of the issue, and any relevant photos or videos.
Evaluation: Our team will review your claim and determine if your product is eligible for repair or replacement under the warranty policy.
Repair or Replacement: If your product is deemed eligible, we will arrange for repair or replacement at no additional cost to you. We will cover the shipping costs for sending the repaired or replacement product back to you.
Turnaround Time: Warranty claims are typically processed within 10 business days from the receipt of the defective product.

Limitations

This warranty is valid only for purchases made directly through our official website, Divinch.us.
The warranty is only applicable to the original purchaser and is non-transferable.
Divinch’s liability is limited to the repair or replacement of the defective product.

State Law Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For any questions or further assistance, please contact us at info@divinch.us. We are here to help and ensure you have a satisfactory experience with Divinch products.

Need help?

Frequently Asked Questions

It takes at least 150 manual steps to make a pair of DIVINCH shoes. Our highly skilled and dedicated artisans either execute the step by hand (as in the cutting of leather and application of the soles) or with the help of a hand-operated machine. The entire process takes between 1 to 2 weeks to complete since we don't cut corners and pay extra attention to every detail in order to guarantee the longevity of our products and your continued satisfaction.

If you know your Brannock device size (the measurement tool you see in shoe stores), order that size. If you don’t know this size, but have dress shoes from other high-end brands, use that size. For reference, see our size chart. Please contact Customer Service if you need a personalized recommendation. All of our shoes are made with a standard D width, however, if you require a wide or slender fit, we might be able to accommodate you: If you have a wide foot, such as an E width, going up a half size should work for you (for example if you are a size 9E, order 9.5 with us). If you have a slender foot, such as a C width, going down a half size should work for you (for example if you are a size 9C, order 8.5 with us).

Generally, your shoes should be comfortable straight out of the box and require little or no break-in period. However, it’s a personal experience which depends on your foot shape, making sure you have the correct size, the types of socks you wear and the way you walk. If you find the shoes too stiff at first, don’t worry - they’ll soften and conform to the shape of your feet over time. If you experience any discomfort, we recommend you wear your shoes indoors before wearing them for a long period outside. If it persists, please contact Customer Service.

Yes, we offer international shipping to select countries. Please check our Shipping & Delivery page for a list of countries we ship to and additional details.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.