Billing Terms and conditions

Welcome to Divinch! We are delighted to offer you a seamless and secure shopping experience. Please review our payment policy carefully to understand the terms and conditions related to payments for purchases made on our website.

Accepted Payment Methods

At Divinch, we accept the following payment methods:

Credit/Debit Cards: Mastercard, Visa, American Express, and Discover.
PayPal: Secure payments through your PayPal account.
Apple Pay and Google Pay: Convenient payments through mobile wallet services.

Currency

All transactions are processed in United States Dollars (USD).

Payment Process

Payment Authorization:
- Upon placing an order, a pre-authorization check will be performed on your payment method to ensure there are sufficient funds available.
- Your payment method will be charged once the order is confirmed and ready for shipment.
Billing Information:
- Please ensure that your billing information matches the details on your payment method to avoid any delays in processing your order.
- If any discrepancies are found, we may contact you to verify your information before processing the order.

Payment Security

At Divinch, we prioritize the security of your financial information. We use industry-standard encryption and secure payment gateways to protect your data. Your payment details are not stored on our servers and are handled with the utmost confidentiality.

Additional Costs

Divinch is not responsible for any additional charges imposed by your bank or credit card issuer, such as currency conversion fees or international transaction fees. Please check with your bank or credit card issuer for more information on any potential additional costs.

Order Confirmation

Once your payment is successfully processed, you will receive an email confirmation of your order. This email will include the order details, shipping information, and a unique order number for your reference.

Failed Payments

If your payment is declined or fails for any reason:

You will be notified via email with instructions on how to resolve the issue.
You may need to contact your bank or payment provider to address the problem.

Payment Disputes

In the event of any payment disputes, please contact our customer support team at info@divinch.us. We will work with you and your payment provider to resolve the issue promptly.

Contact Information

For any questions or concerns regarding our payment policy, please contact us:

Email: info@divinch.us

Thank you for shopping with Divinch. We appreciate your business and strive to provide you with the best possible shopping experience.

Need help?

Frequently Asked Questions

It takes at least 150 manual steps to make a pair of DIVINCH shoes. Our highly skilled and dedicated artisans either execute the step by hand (as in the cutting of leather and application of the soles) or with the help of a hand-operated machine. The entire process takes between 1 to 2 weeks to complete since we don't cut corners and pay extra attention to every detail in order to guarantee the longevity of our products and your continued satisfaction.

If you know your Brannock device size (the measurement tool you see in shoe stores), order that size. If you don’t know this size, but have dress shoes from other high-end brands, use that size. For reference, see our size chart. Please contact Customer Service if you need a personalized recommendation. All of our shoes are made with a standard D width, however, if you require a wide or slender fit, we might be able to accommodate you: If you have a wide foot, such as an E width, going up a half size should work for you (for example if you are a size 9E, order 9.5 with us). If you have a slender foot, such as a C width, going down a half size should work for you (for example if you are a size 9C, order 8.5 with us).

Generally, your shoes should be comfortable straight out of the box and require little or no break-in period. However, it’s a personal experience which depends on your foot shape, making sure you have the correct size, the types of socks you wear and the way you walk. If you find the shoes too stiff at first, don’t worry - they’ll soften and conform to the shape of your feet over time. If you experience any discomfort, we recommend you wear your shoes indoors before wearing them for a long period outside. If it persists, please contact Customer Service.

Yes, we offer international shipping to select countries. Please check our Shipping & Delivery page for a list of countries we ship to and additional details.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.