Legal Page

Divinch Shoe Industry LLC Legal Policy

1. General Information

Welcome to Divinch Shoe Industry LLC ("Divinch," "we," "us," or "our"). This legal policy outlines the terms and conditions governing your use of our website (the "Site"), which is hosted on Shopify, and the services and products provided by Divinch. By accessing or using the Site, you agree to comply with and be bound by this Legal Policy. If you do not agree to this policy, please do not use our Site.

Company Information:

Company Name: Divinch Shoe Industry LLC
Email: info@divinch.us
Address: 942 Broadway #314c, Boulder, CO 80302, USA
Phone: +1 (937) 490-9567
Employer Identification Number: 99-2481418

2. Privacy Policy

We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand our practices regarding your personal data.

3. Terms of Service

By using our Site, you agree to our T erms of Service, which outline the rules and regulations for using our website and purchasing our products.

4. Payment Policy

We accept various forms of payment, including credit cards and other payment methods supported by Shopify. By purchasing our products, you agree to provide current, complete, and accurate purchase and account information. For more details, please review our Payment Policy.

5. Shipping Policy

We strive to deliver your orders in a timely manner. For detailed information on our shipping practices, including processing times, shipping methods, and delivery timelines, please review our Shipping Policy.

6. Return and Refund Policy

We offer a return policy to ensure customer satisfaction. If you are not satisfied with your purchase, please review our Return and Refund Policy for detailed instructions on how to initiate a return and the conditions that apply.

7. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Divinch or its content suppliers and protected by international copyright laws. Unauthorized use or duplication of any materials on the Site is strictly prohibited.

8. Limitation of Liability

Divinch Shoe Industry LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site or the products purchased through the Site.

10. Governing Law

This Legal Policy and your use of the Site shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

11. Contact Information

If you have any questions about this Legal Policy, please contact us at:

Email: info@divinch.us
Address: 942 Broadway #314c, Boulder, CO 80302, USA
Phone: +1 (937) 490-9567

By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Legal Policy. Thank you for choosing Divinch Shoe Industry LLC.

Need help?

Frequently Asked Questions

It takes at least 150 manual steps to make a pair of DIVINCH shoes. Our highly skilled and dedicated artisans either execute the step by hand (as in the cutting of leather and application of the soles) or with the help of a hand-operated machine. The entire process takes between 1 to 2 weeks to complete since we don't cut corners and pay extra attention to every detail in order to guarantee the longevity of our products and your continued satisfaction.

If you know your Brannock device size (the measurement tool you see in shoe stores), order that size. If you don’t know this size, but have dress shoes from other high-end brands, use that size. For reference, see our size chart. Please contact Customer Service if you need a personalized recommendation. All of our shoes are made with a standard D width, however, if you require a wide or slender fit, we might be able to accommodate you: If you have a wide foot, such as an E width, going up a half size should work for you (for example if you are a size 9E, order 9.5 with us). If you have a slender foot, such as a C width, going down a half size should work for you (for example if you are a size 9C, order 8.5 with us).

Generally, your shoes should be comfortable straight out of the box and require little or no break-in period. However, it’s a personal experience which depends on your foot shape, making sure you have the correct size, the types of socks you wear and the way you walk. If you find the shoes too stiff at first, don’t worry - they’ll soften and conform to the shape of your feet over time. If you experience any discomfort, we recommend you wear your shoes indoors before wearing them for a long period outside. If it persists, please contact Customer Service.

Yes, we offer international shipping to select countries. Please check our Shipping & Delivery page for a list of countries we ship to and additional details.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.

Let customers speak for us

from 139 reviews

Thick-soled calfskin formal brogue derby shoes

ALLAN BRENNEIS

Go on… try them.

Great comfort style and quality. True to size. I wear SANTONI but these are a great alternative.

Thick-soled calfskin formal brogue derby shoes

07/27/2024

GRANT

Honestly better Expected

These shoes are far better than I could have imagined. They’re very comfortable, extremely appealing, and all I hear are great compliments. I’m very happy with these shoes. My only complaint is how they took to arrive.

07/25/2024

R.D.

Beautiful shoes!

They’re an amazing pair of shoes. It’s been a while since I invested in a good pair and I’m glad I took a chance on these. I’m definitely purchasing from Divinch again and really soon.

06/13/2024

Derrick

Perfect fit and awesome quality

I'm extremely happy with my shoes, its hard for me to find dress shoes that are wide enough for my feet, these are perfect.

Duke Guillaume

Very Stylish

Great stylish well made shoes! The craftsmanship is undeniable!

06/10/2024

Calf leather dress three quarters derby shoes

Halatoa Anitimoni

Sophisticated Casual Dress Shoe

The Divinch Derbie shoe deserves some praise. When my order arrived, I was impressed with the care taken for the shipping and presentation. The shoe's exceptional level of comfort is due to its craftsmanship. It is a casual dress shoe that stands out and fits into any fellow's attire.

Calf leather dress three quarters derby shoes

M.F.

Better than I thought

I was very skeptical about purchasing a shoe on line that I have never tried on, I was strictly going by looks but once I received the shoes and tried it on, very comfortable and looked great 👍🏾 highly recommend

Kiven B.

Great shoe Received

Received a pair for my Birthday and absolutely love the shoe.

Men's Thick Sole Square Toe Genuine Leather Derby Shoes D68903

Aizeyosabor

Very comfortable shoes

Divinch produces nothing but top quality products The leather is good quality and the look great.

Men's Thick Sole Square Toe Genuine Leather Derby Shoes D68903

05/06/2024