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Frequently Asked Questions

1. Where do you ship?

We ship to the U.S. and select international countries via UPS, FedEx, and other major carriers. We do not ship to P.O. boxes.

2. How long does delivery take?

Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

3. What is your order cut-off time?

Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.

4. What is your processing time?

Orders are processed within 1–2 business days (Mon–Fri).

5. What are your shipping costs?

We offer free shipping on all orders.

6. Do you accept returns and exchanges?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

7. When will I receive my refund?

Refunds are processed within 10 business days after the return is received and approved.

8. What payment methods do you accept?

Visa, Mastercard, Discover, PayPal, Afterpay, Apple Pay, Google Pay. All payments are in USD.

9. Is payment secure?

Yes. We use SSL encryption and secure gateways. Your info is never stored.

10. What if my order says delivered but I didn’t receive it?

11. How can I track my order?

Track via your Divinch account or using your order number on our site.Or click on the "TRACK ORDER" page in the navigation bar, enter your email address and order number to check the shipping status of your order.

Need more help? Email us anytime at info@divinch.us.

Let customers speak for us

from 518 reviews

Eric Wright

Brown Double Monk Strap Leather Shoes

Great 👍

Very nice show will be purchasing more 👍

09/19/2025

Anderson Joseph

Purplish Blue Crocodile Oxford Shoes Goodyear Norwegian 8016

These shoes are fantastic. The color is so unique and they are definitely a conversation starter. They were comfortable right out of the box and the quality is amazing.

09/18/2025

Thompson

Wine Red Crocodile Oxford Shoes Goodyear Norwegian 8020

These shoes are absolutely beautiful. The quality is obvious from the moment you open the box, and they fit perfectly. I'm really impressed with the craftsmanship and attention to detail.

09/18/2025

Cedric Reed

Goodyear Nile Crocodile Leather Derby Shoes

Nile Crocodile Leather Derby Shoes

I love this pair of shoes. At $1,500, they deliver exceptional value—easily competing with and even exceeding the quality of luxury brands priced well above this point. The genuine Nile crocodile leather is rare and visually stunning, while the hand-finished brogue detailing showcases true artisan craftsmanship. The Goodyear welt construction and full leather sole reflect a commitment to traditional shoemaking techniques often lost in mass-produced luxury. These are more than shoes—they’re a statement in heritage and exclusivity.

⸻

Cedric Reed

08/08/2025

Mario M.

Brogue Thick-Soled Chelsea Boot 2891 Coffee

Highly recommended!

I recently purchased this pair of Chelsea boots, and I am beyond satisfied! The leather is of exceptional quality, providing both comfort and a stylish appearance. The brogue detailing adds a touch of elegance, making these boots perfect for both formal and casual occasions. The rugged sole is a great feature as it provides excellent grip, and the slight elevation adds just the right amount of height without compromising comfort. The craftsmanship is top-notch, and the fit is perfect. These boots have quickly become my go-to choice for any outfit. Highly recommended!

09/26/2024

Michael Foley

Calf leather business dress derby shoes Brown

Great Quality

These shoes are great! Very comfortable and stylish. My only negative experience was shipping…product took very long to arrive

09/25/2024

ALLAN BRENNEIS

Thick-soled calfskin formal brogue derby shoes Brown

Go on… try them.

Great comfort style and quality. True to size. I wear SANTONI but these are a great alternative.

07/27/2024

Terry Grant

Thick-soled calfskin formal brogue derby shoes Brown

Honestly better Expected

These shoes are far better than I could have imagined. They’re very comfortable, extremely appealing, and all I hear are great compliments. I’m very happy with these shoes. My only complaint is how they took to arrive.

07/25/2024

R.D.

Thick-soled calfskin formal brogue derby shoes Brown

Beautiful shoes!

They’re an amazing pair of shoes. It’s been a while since I invested in a good pair and I’m glad I took a chance on these. I’m definitely purchasing from Divinch again and really soon.

06/13/2024

Derrick

Thick-soled calfskin formal brogue derby shoes Brown

Perfect fit and awesome quality

I'm extremely happy with my shoes, its hard for me to find dress shoes that are wide enough for my feet, these are perfect.

06/13/2024

Duke Guillaume

Thick-soled calfskin formal brogue derby shoes Brown

Very Stylish

Great stylish well made shoes! The craftsmanship is undeniable!

06/10/2024

Halatoa Anitimoni

Calf leather dress three quarters derby shoes Black

Sophisticated Casual Dress Shoe

The Divinch Derbie shoe deserves some praise. When my order arrived, I was impressed with the care taken for the shipping and presentation. The shoe's exceptional level of comfort is due to its craftsmanship. It is a casual dress shoe that stands out and fits into any fellow's attire.

06/10/2024

M.F.

Thick-soled calfskin formal brogue derby shoes Brown

Better than I thought

I was very skeptical about purchasing a shoe on line that I have never tried on, I was strictly going by looks but once I received the shoes and tried it on, very comfortable and looked great 👍🏾 highly recommend

06/10/2024

Kiven B.

Thick-soled calfskin formal brogue derby shoes Brown

Great shoe Received

Received a pair for my Birthday and absolutely love the shoe.

06/10/2024

Aizeyosabor Okuonghae

Formal derby shoes for men

Very comfortable shoes

Divinch produces nothing but top quality products The leather is good quality and the look great.

05/06/2024

Need help?

Frequently Asked Questions

What is your manufacturing process?

It takes at least 150 manual steps to make a pair of DIVINCH shoes. Our highly skilled and dedicated artisans either execute the step by hand (as in the cutting of leather and application of the soles) or with the help of a hand-operated machine. The entire process takes between 1 to 2 weeks to complete since we don't cut corners and pay extra attention to every detail in order to guarantee the longevity of our products and your continued satisfaction.

What size should I order?

If you know your Brannock device size (the measurement tool you see in shoe stores), order that size. If you don’t know this size, but have dress shoes from other high-end brands, use that size. For reference, see our size chart. Please contact Customer Service if you need a personalized recommendation. All of our shoes are made with a standard D width, however, if you require a wide or slender fit, we might be able to accommodate you: If you have a wide foot, such as an E width, going up a half size should work for you (for example if you are a size 9E, order 9.5 with us). If you have a slender foot, such as a C width, going down a half size should work for you (for example if you are a size 9C, order 8.5 with us).

How long does it take to break-in the shoes?

Generally, your shoes should be comfortable straight out of the box and require little or no break-in period. However, it’s a personal experience which depends on your foot shape, making sure you have the correct size, the types of socks you wear and the way you walk. If you find the shoes too stiff at first, don’t worry - they’ll soften and conform to the shape of your feet over time. If you experience any discomfort, we recommend you wear your shoes indoors before wearing them for a long period outside. If it persists, please contact Customer Service.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our Shipping & Delivery page for a list of countries we ship to and additional details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.

Frequently Asked Questions

1. Where do you ship?

2. How long does delivery take?

3. What is your order cut-off time?

4. What is your processing time?

5. What are your shipping costs?

6. Do you accept returns and exchanges?

7. When will I receive my refund?

8. What payment methods do you accept?

9. Is payment secure?

10. What if my order says delivered but I didn’t receive it?

11. How can I track my order?

Let customers speak for us

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Frequently Asked Questions