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Frequently Asked Questions

What is your manufacturing process?

It takes at least 150 manual steps to make a pair of DIVINCH shoes. Our highly skilled and dedicated artisans either execute the step by hand (as in the cutting of leather and application of the soles) or with the help of a hand-operated machine. The entire process takes between 1 to 2 weeks to complete since we don't cut corners and pay extra attention to every detail in order to guarantee the longevity of our products and your continued satisfaction.

What is the process for exchanging shoe sizes?

If you need to exchange the shoes due to an inappropriate size, you simply need to place a new order and select the size you want to exchange to. Then, for the order of the shoes you've already received, you can apply for a refund. This way can save the time for the exchange process.

What size should I order?

If you know your Brannock device size (the measurement tool you see in shoe stores), order that size. If you don’t know this size, but have dress shoes from other high-end brands, use that size. For reference, see our size chart. Please contact Customer Service if you need a personalized recommendation. All of our shoes are made with a standard D width, however, if you require a wide or slender fit, we might be able to accommodate you: If you have a wide foot, such as an E width, going up a half size should work for you (for example if you are a size 9E, order 9.5 with us). If you have a slender foot, such as a C width, going down a half size should work for you (for example if you are a size 9C, order 8.5 with us).

How long does it take to break-in the shoes?

Generally, your shoes should be comfortable straight out of the box and require little or no break-in period. However, it’s a personal experience which depends on your foot shape, making sure you have the correct size, the types of socks you wear and the way you walk. If you find the shoes too stiff at first, don’t worry - they’ll soften and conform to the shape of your feet over time. If you experience any discomfort, we recommend you wear your shoes indoors before wearing them for a long period outside. If it persists, please contact Customer Service.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our Shipping & Delivery page for a list of countries we ship to and additional details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) , Afterpay
as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.

Fast Shipping

30-days return policy

1-Year warranty against defects

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Let customers speak for us

from 219 reviews

Excellent Crafted Shoes

Upon receipt of my shoes, I was very impressed with the quality of the package, shoe tree, and shoe insert. The shoes exceeded my expectations, the quality, craft and fit was perfect.

I look forward to my next purchase and will highly recommend your business to my colleagues. Thank You for your excellence !!!

Chandler Powell

Black derby brogue shoes

06/05/2025

Awesome Shoe!

Beautiful shoe! Received lots of compliments. Very comfortable right out of the box.

Craig McKinnis

Calf leather business dress derby shoes Brown

05/27/2025

Comfort and style

The perfect pair of shoes to wear to Top off any outfit.

Dwight Hicks

Goodyear Handmade Patina Oxford Shoes-Black

05/16/2025

Yellow suede monkstrap

A beautiful classic & modernly edgy.
I had able foot surgery on hammer toes. But before surgery I tried these very comfy shoes on. I used the inserts you sent and w a tongue pad the fit is great.

James Hogan

Lemon Yellow Cow Suede Monk Strap Shoes

05/10/2025

Premium shoe

Excellent quality and distinctive looking shoe. Will purchase another pair soon!

Rodney Scandrett

Wine Red Leather Monk Strap Shoes with Chunky Soles

04/30/2025

excellent! i received so many compliments. comfortable and beautifully made.

kim

Zipper Brogue Martin Boots 2890 Coffee

04/30/2025

I really like the product.

Rulz Augustin

Brown Double Monk Strap Leather Shoes

04/23/2025

Happy and pleased

Truly happy with the look, feel and comfort. Not disappointed.

Jack Gruia

Calf leather business dress derby shoes Black

04/19/2025

First order

I was very impressed with the quality and comfort of my shoes. I was only disappointed that they run on the large side.
I normally wear a 10 , but a 9 1/2 would have been perfect

JOSEPH GIUGNO

Black derby brogue shoes

04/07/2025

very nice shoes

It was such a nice shoes to get complemented on

Ferdinand Cayanan

Patent leather shoes Platform brogues Black

04/07/2025

4X Happy Customer

I have purchased four pairs of these beautiful shoes. The Black Wing Tips, the Cordovan Wing tips, the Cordovan Cap toe and the Dark brown. The quality and style are unmatched. I get so many compliments.

Stephen Calk

Thick-soled calfskin formal brogue derby shoes coffee

04/06/2025

Favorite shoes

I was skeptical about paying $400 for a pair of shoes on line, but I couldn't be happier about my purchase. The quality and craftsmanship of the shoes are amazing. They are by far the most comfortable dress shoes I've ever worn and will be buying another style soon.

Richard Hare

Black Leather Monk Strap Shoes with Chunky Soles

03/16/2025

Excellent fit

These boots are an excellent fit and extremely comfortable. The looks provides tons of compliments.

shaun butts

Zipper Brogue Martin Boots 2890 Coffee

03/06/2025

Fashionable and sturdy

I am a shoe whore and shoes that work for me in the city of New York from morning tonight and being a hairdresser being on my feet 12 hours today and dealing with change of weather in Manhattan. The souls and issues in the comfortability is undeniably the best thank you so much

Antonio Berducci

Foil leather Thick-Soled Chelsea Boot 2898 Purple

02/09/2025

Compliments all the time!!!!

Shoes are comfortable, well made, and show stoppers.
You will love them.
Delivery, well you just have to leave that to Jesus.
Enjoy

NYHoya

Calf leather business dress derby shoes Brown

02/09/2025